Wakaya Perfection Shipping and Returns Policy
Effective as of: Feb 01, 2016
STANDARD RETURN POLICY / RMA PROCEDURE
Active Distributors and Customers may return purchased product for replacement or refund in accordance with Wakaya Perfection’s Return Policy. Products, sealed or opened, may be returned for any reason, however, failing to follow the procedures as described will result in no refund being issued. Please read the following policy carefully.
No returns or refunds will be given or considered after thirty (30) days from the date product is received by the customer (except as otherwise stated herein). All returns must be preceded by a Return Merchandise Authorization (RMA) Request, and any returned product must be accompanied by an issued and specific RMA number. An RMA can only be issued by contacting a Wakaya Perfection customer service representative. Requests may be made by telephone, email, customer service chat or any other official mode of communication. Irrespective of communication method, the request is not complete until the RMA number is issued.
All items to be returned for credit or refund, as well as the reason(s) for said credit or refund, must be disclosed at the time an RMA is issued. Any items returned that were not disclosed at the time the RMA was issued are not eligible for a credit or refund.
Returned product(s) must arrive at the designated return address within 10 business days of the RMA request. It is the responsibility of the distributor/customer to ensure that products are returned on or before that date. The Company is not responsible for delays in the delivery of returned product caused by the delivery service company, whether public or private. If RMA it is received after the 10- day timeframe, a credit will not be issued. It is recommended that returned products are shipped via a delivery service company that will provide proof of delivery. The Company is not liable for packages lost in transit or not received.
a) Products must be returned in original packaging.
b) Foods are non-returnable.
c) All products returned for refund, will be subject to a 10% restock fee.
d) All opened product must contain at least 50% product remaining.
e) Customers will be limited to one return for refund of any particular product over any rolling 12-month period.
f) Issued RMA number must be visible and prominently placed on the outside of the box.
g) Shipping charges are non-refundable. The Company will not accept delivery for packages sent “postage due”, “freight collect”, or similar designation.
h) Once packages have been received, reviewed, and return approved, credit and or refund will be issued within 10 business days